Terms of Service

Subject to these Terms and payment of applicable fees, OMEGA grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

• Download and install one copy of the OMEGA desktop application on the number of macOS devices permitted by your subscription tier.
• Download and install the OMEGA iOS companion app on your iOS devices linked to your account.
• Access the Services through our website and APIs solely for your internal, personal, or business use.

Except as expressly permitted by these Terms or applicable law, you may not:

• Copy, modify, adapt, translate, or create derivative works of the software.
• Reverse engineer, decompile, disassemble, or attempt to extract the source code of the software, except to the extent permitted by applicable law.
• Sublicense, sell, resell, transfer, assign, or otherwise dispose of the software or your rights under these Terms.
• Use the software to build a competing product or service.
• Remove, alter, or obscure any proprietary notices, labels, or marks on the software.
• Use the software in any way that violates applicable law.
• Share, transfer, or allow others to use your license key or account credentials.

Your subscription tier specifies the number of concurrent device activations permitted. OMEGA enforces this limit via a licensing server. You may deactivate a device at any time to free a seat for another device. Attempting to circumvent seat limits is a material breach of these Terms and may result in immediate license termination.

OMEGA may provide updates, patches, or new versions of the software at its discretion. Updates may be required to continue using certain features. These Terms apply to all updates unless a separate license agreement accompanies the update.

The OMEGA software incorporates certain open source components. Your use of those components is governed by the applicable open source licenses, which are listed in the application at Help → Third-Party Notices. Nothing in these Terms limits your rights under, or grants you rights that supersede, the terms of applicable open source licenses.

To use the Services you must create an account with a valid email address and a password. You agree to provide accurate, current, and complete information and to keep it updated.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at security@myomega.ai if you suspect unauthorized access to your account. OMEGA will not be liable for any loss resulting from unauthorized use of your account that occurs before you notify us.

You may not create multiple accounts to circumvent subscription limits, free trial policies, or any other restriction. Accounts found to be duplicates may be suspended without notice.

OMEGA offers subscription plans (“Pro” and “Enterprise”) as described on our Pricing page. Plan features and pricing are subject to change with 30 days notice to existing subscribers.

New subscribers may receive a free trial period as stated on the Pricing page. No credit card is required to start a trial. At the end of the trial, your subscription will automatically begin and you will be billed unless you cancel before the trial expires. We will send a reminder email 3 days before your trial ends.

Subscriptions are billed monthly in advance on the date you first subscribed. Subscriptions renew automatically unless you cancel before the next billing date. All fees are non-refundable except as expressly stated in Section 5.5. Prices are in US dollars and exclusive of taxes unless stated otherwise.

All payments are processed by Stripe, Inc. By providing your payment information, you authorize OMEGA (via Stripe) to charge your payment method for all fees due. If a payment fails, we will retry the charge and notify you by email. Access to the Services may be suspended after repeated failed payment attempts.

If you are not satisfied with OMEGA, you may request a full refund within 14 days of your first paid charge (not including free trial periods) by emailing support@myomega.ai. Refunds after 14 days are granted at our sole discretion. We do not provide refunds for partial subscription periods unless required by applicable law. Enterprise subscription refund terms are governed by the applicable Enterprise Agreement.

You may cancel your subscription at any time from your account dashboard or by contacting support. Cancellation takes effect at the end of the current billing period. You will retain access to the Services until the period expires. Cancellation does not entitle you to a refund except as provided in Section 5.5.

We will provide at least 30 days written notice by email before changing subscription prices for existing subscribers. Price changes take effect at your next renewal date following the notice period. Continued use after the price change takes effect constitutes acceptance of the new price.

You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities. Where required by law, OMEGA will collect and remit such taxes. If you are exempt from taxes, you must provide valid exemption documentation.

You are solely responsible for obtaining and maintaining your own API keys from third-party AI providers and for complying with the terms of service of those providers. You bear all costs associated with your usage of third-party AI APIs. OMEGA is not responsible for any charges, overages, or quota exhaustion incurred with third-party providers.

You may use any AI provider that OMEGA supports. It is your responsibility to ensure that your use of a provider’s API complies with that provider’s terms of service. OMEGA does not endorse any specific provider and makes no representations about provider availability, pricing, or data handling practices.

OMEGA stores your API keys in your macOS Keychain or local encrypted storage. You are responsible for keeping your API keys confidential. If you believe an API key has been compromised, revoke it immediately through the relevant provider’s dashboard and update OMEGA settings accordingly.

• Using OMEGA to generate content that is illegal, harmful, threatening, abusive, harassing, defamatory, or discriminatory.
• Using OMEGA to produce non-consensual intimate imagery, child sexual abuse material, or any content that sexualizes minors.
• Using OMEGA to conduct, assist, or facilitate cyberattacks, unauthorized system access, malware creation, or denial-of-service attacks.
• Using OMEGA to engage in fraud, phishing, identity theft, or any deceptive practice.
• Using OMEGA to automate harassment, spam campaigns, or unsolicited bulk communications.
• Using OMEGA to circumvent security measures, access controls, or rate limits of third-party systems without authorization.
• Using OMEGA in connection with weapons of mass destruction, bioweapons, chemical weapons, or critical infrastructure attacks.
• Using OMEGA to violate any applicable export control or sanctions laws.
• Attempting to reverse engineer, scrape, or extract proprietary models, data, or IP from third-party AI providers in violation of their terms.
• Reselling or commercializing the Services without prior written authorization from OMEGA.
• Overloading, damaging, or impairing OMEGA infrastructure or the licensing server.

You are responsible for reviewing and verifying all content generated by AI agents operating within OMEGA before acting on it or sharing it. OMEGA does not review or control AI-generated outputs. You agree not to use OMEGA to generate content you know to be false or misleading in contexts where that could cause harm.

OMEGA agents may access your file system, applications, browser, email, calendar, and other system resources with the permissions you grant. You are responsible for reviewing agent actions and maintaining appropriate permissions. OMEGA is not liable for unintended consequences of agent actions you authorize.

OMEGA reserves the right to suspend or terminate your access for violations of this Acceptable Use Policy, with or without prior notice, depending on the severity of the violation. We may report suspected illegal activity to appropriate authorities.

The Services, including the OMEGA software, website, documentation, trademarks, logos, and all content created by OMEGA, are owned by or licensed to Omega AI Systems, INC. and are protected by US and international intellectual property laws. Nothing in these Terms transfers ownership of any OMEGA IP to you. The license granted in Section 3 is the only right you receive.

If you provide feedback, suggestions, or ideas about the Services (“Feedback”), you grant OMEGA a perpetual, irrevocable, royalty-free, worldwide license to use, incorporate, and commercialize that Feedback without restriction or compensation to you. You represent that you have the right to provide such Feedback.

“OMEGA,” “Neural-Fractal Agentic AI,” and the OMEGA logo are trademarks or registered trademarks of Omega AI Systems, INC. You may not use these marks without prior written permission, except to accurately describe the Services in a non-commercial context.

You retain full ownership of all content you create using OMEGA, including AI-generated outputs produced during your sessions. OMEGA claims no intellectual property rights over your work product.

Because OMEGA stores your data locally, you are responsible for maintaining backups. OMEGA is not responsible for data loss due to hardware failure, software bugs, or user error. We strongly recommend enabling Time Machine or an equivalent backup solution.

For the limited account and telemetry data we do hold (as described in the Privacy Policy), we will handle it in accordance with the Privacy Policy and will not sell or license it to third parties.

You may terminate your account at any time by canceling your subscription and deleting your account from the account dashboard. Termination does not entitle you to a refund except as provided in Section 5.5.

OMEGA may suspend or terminate your access to the Services immediately without notice if:

• You materially breach these Terms and fail to cure the breach within 7 days of notice.
• You violate the Acceptable Use Policy in a manner that poses immediate risk of harm.
• We are required to do so by law or legal process.
• Continued access would expose OMEGA to legal or reputational risk.

OMEGA may also terminate the Services entirely upon 30 days notice, in which case we will provide a prorated refund for unused prepaid periods.

Upon termination, the license granted in Section 3 terminates and you must cease all use of the software. Sections 8 (IP), 11 (Disclaimers), 12 (Liability), 13 (Indemnification), 15 (Disputes), and 16 (General) survive termination.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles.

Before filing a formal claim, you agree to attempt to resolve any dispute informally by contacting us at legal@myomega.ai. We will try to resolve the dispute within 30 days. If we cannot resolve it informally, either party may proceed to arbitration as described below.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved informally shall be submitted to binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except as otherwise provided herein. The arbitration shall be conducted in English and, unless both parties agree otherwise, shall be resolved by written submissions without a hearing. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

YOU AND OMEGA EACH AGREE THAT CLAIMS MAY ONLY BE BROUGHT IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding.

Either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration. Claims relating to intellectual property infringement are excluded from arbitration and may be brought in the courts of the State of Delaware or the United States District Court for the District of Delaware.

If you are a resident of the European Union or United Kingdom, mandatory consumer protection laws in your jurisdiction may give you the right to bring claims before your local courts. Nothing in these Terms limits those mandatory rights.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and OMEGA with respect to the Services and supersede all prior agreements, representations, and understandings. Enterprise customers’ agreements with OMEGA may contain additional terms that supplement or modify these Terms.

OMEGA may modify these Terms at any time. If we make material changes, we will notify you by email and by posting a notice on our website at least 30 days before the changes take effect. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance. If you do not agree to the revised Terms, you must stop using the Services before the effective date.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

OMEGA’s failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any specific breach does not operate as a waiver of any subsequent breach.

You may not assign or transfer these Terms or any rights hereunder without OMEGA’s prior written consent. OMEGA may assign its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets, provided that the acquirer assumes all obligations to existing subscribers.

Neither party shall be liable for failure or delay in performance caused by circumstances beyond their reasonable control, including natural disasters, war, terrorism, government actions, internet outages, or third-party service failures, provided the affected party gives prompt notice and uses reasonable efforts to mitigate.

Legal notices to OMEGA must be sent to legal@myomega.ai. Notices from OMEGA to you will be sent to the email address associated with your account. Notices are effective upon receipt.

These Terms are written in English. In the event of any conflict between an English version and a translated version, the English version controls.